Privacy Policy

1. PERSONAL DATA CONTROLLER

METEORRAX LLC, a company registered under the laws of the Wyoming, having its registered office at 8179, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001 will be the controller of your personal data.

2. CATEGORIES OF PERSONAL DATA WE COLLECT

We collect data you give us voluntarily (for example, your email address). We also collect data automatically (for example, cookies and technical information about your device).

2.1. Data we receive directly from you

2.1.1. Identifiers

You may provide us with your name and email address when you create an account with the Service, make a purchase, or contact us by any other means.

2.1.2. Account Data

This includes your login information (email and password) and user ID.

2.1.3. Purchase Data

When you make payments through the Service, you need to provide your billing data, such as your credit card number, to our payment service providers. We do not collect, store, or have access to your full credit card number. However, we may receive some limited credit card-related data (including a secure token reflecting your payment method, data about products or services purchased, date, time, and amount of the purchase, the type of payment method used, and the last digits of your card number.

2.1.4. Content

Our Service will access and store the content, i.e., documents or files you upload to your account, to enable the normal operation of the Service. You may also process your personal characteristics, such as your signature, if you use this feature of our Services.

2.1.5. Feedback/Communications

We may also process your email and other information you provide to us through customer support and other communications.

2.2. Data we collect automatically:

2.2.1. Data about how you found us

We collect data about your referring app or URL (that is, the app or place on the Web where you were when you tapped or clicked on our ad).

2.2.2. Device and Location data

We collect data from your mobile device. Examples of such data include: language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, and hardware ID.

2.2.3. Usage data

We record how you interact with our Service. For example, we log what pages you have viewed, the features and content you interact with, how often you use the Website, how long you are on the Website, and your purchases.

2.2.4. Advertising IDs

Our service providers may collect your Apple Identifier for Advertising (“IDFA”), Identifier for Vendor (“IDFV”), or Google Advertising ID (“AAID”) (depending on the operating system of your device) when you access our Website from a mobile device. You can typically reset these identifiers through the settings of your device’s operating system (but we do not control this).

Some of the information we and our third-party partners collect automatically is captured using cookies, which are text files containing small amounts of information that are downloaded to your device or related technologies, such as web beacons, local shared objects, and tracking pixels, to collect and/or store information. To learn more, please refer to our Cookie Policy

3. FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA

We process your personal data:

3.1. To provide our Service

This includes enabling you to use certain functions of the Service, allowing seamless use of the Service, and preventing or addressing Service errors or technical issues. As a result of such processing, we will use your email, for example, to create your account, or store the content you upload to the Service.

3.2. To provide you with customer support

We process your personal data to respond to your requests for technical support, Service information, or to any other communication you initiate. For this purpose, we may send you notifications or emails, for example, about the performance of our Service, security, payment transactions, or notices regarding our Terms and Conditions of Use or this Privacy Policy.

3.3. To communicate with you regarding your use of our Service

We may communicate with you through various means, including email. These messages may include, for example, emails with information about the Service. To opt out of receiving emails, you need to follow the instructions in the footer of the emails.

3.4. To research and analyze your use of the Service

This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products. We also use such data for statistical analysis purposes to test and improve our offers. This enables us to better understand what categories of users engage with our Services. As a consequence, we often decide how to improve the Service based on the results obtained from this processing.

3.5. To send you marketing communications

We process your personal data for our marketing campaigns. As a result, you will receive information about our products, such as, for example, special offers or new features and products available on the Website. If you do not want to receive marketing emails from us, you can unsubscribe by following the instructions in the footer of the marketing emails.

3.6. To personalize our ads

We and our partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you visited our Website, you might see ads for our products in your Facebook’s feed.

3.7. To process your payments

We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment, and we will be notified that the payment has been made.

We will not store or collect your payment card details ourselves. This information will be provided directly to our third-party payment processors.

3.8. To enforce our Terms and Conditions of Use and to prevent and combat fraud

We use personal data to enforce our agreements and contractual commitments to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms and Conditions of Use).

3.9. To comply with legal obligations

We may process, use, or share your data when the law requires it, in particular if a law enforcement agency requests your data through available legal means.

4. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA

This section outlines the legal bases we rely on for each particular purpose of processing. For more information on a particular purpose, please refer to Section 3. This section applies only to EEA-based users.

We process your personal data under the following legal bases:

4.1. To perform our contract with you.

Under this legal basis, we:

Provide our Service;
Provide you with customer support;
Communicate with you regarding your use of our Service;
Process your payments.

4.2. To pursue our legitimate interests;

We rely on legitimate interests:

to communicate with you regarding your use of our Service; This includes, for example, sending you an email to notify you that we have released a new product or reminding you to finish a purchase. The legitimate interest we rely on for this purpose is our interest in encouraging you to use our Service more often.
to research and analyze your use of the Service; Our legitimate interest for this purpose is our interest in improving our Service so that we understand users’ preferences and are able to provide you with a better experience (for example, to make the use of the Website easier and more enjoyable, or to introduce and test new features).
to send you marketing communications; The legitimate interest we rely on for this processing is our interest to promote our Service, including new products and special offers, in a measured and appropriate way.
to personalize our ads; The legitimate interest we rely on for this processing is our interest to promote our Service in a reasonably targeted way.
to enforce our Terms and Conditions of Use and to prevent and combat fraud; Our legitimate interests for this purpose are enforcing our legal rights, preventing and addressing fraud and unauthorized use of the Service and non-compliance with our Terms and Conditions of Use.
to investigate and respond to any comments or complaints that you may send us.
In the event of a merger or acquisition of our business and/or all or any portion of its assets, your information may be disclosed to the prospective purchaser, our advisers, and any other prospective purchaser's advisers and will be one of the assets that is transferred to a new owner;
in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with government agency requests, legal process or litigation).

Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing information unless we have compelling legitimate grounds to continue processing or if it is needed for legal reasons. To exercise your right to object, please see Section 6 of this Privacy Policy.

4.3. To comply with legal obligations, including, but not limited to, responding to requests by government or law enforcement authorities conducting an investigation.

5. WITH WHOM WE SHARE YOUR PERSONAL DATA

We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share certain sets of personal data, in particular, for purposes and with parties indicated in Section 3 of this Privacy Policy. The types of third parties we share information with include, in particular:

5.1. Service providers

We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:

cloud storage providers
data analytics providers
measurement partners
communication service providers
marketing partners
payment service providers

5.2. Law enforcement agencies and other public authorities

We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.

5.3. Third Parties as part of merger and acquisition

As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g., parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

5.4. Affiliates

We may share your personal information with our partner organizations that are part of our corporate group – these are companies that are owned by, own, or are under common ownership with us. These partner organizations will use the information in ways that align with this Privacy Policy.

6. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS

To be in control of your personal data, you have the following rights:

Accessing / reviewing / updating / correcting your personal data.

You may review, edit, or change the personal data that you had previously provided on the Website.

Deleting your personal data.

You can request erasure of your personal data as permitted by law.

When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such cases, we will fulfill your request after we have complied with our obligations.

Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof.

Additional information for EEA-based users:

If you are based in the EEA, you have the following rights in addition to the above:

The right to lodge a complaint with a supervisory authority. We would love you to contact us directly, so we could address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work, or where the alleged infringement has taken place.

The right to data portability.

If you wish to receive your personal data in a machine-readable format, you can send a respective request to us as described below.

To exercise any of your privacy rights, please send a request to support@meteorrax.com

7. AGE LIMITATION

We do not knowingly process personal data from persons under 18 years of age. If you learn that anyone younger than 18 has provided us with personal data, please contact us.

8. INTERNATIONAL DATA TRANSFERS

We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms and Conditions of Use and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.

In particular, if we transfer personal data originating from the EEA to countries that do not provide an adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission, or (ii) the European Commission’s adequacy decisions about certain countries.

9. U.S. STATES PRIVACY NOTICE

Applicability

If you reside in a state that has enacted consumer privacy laws, this section applies to you. This U.S. States Privacy Notice (“Notice”) supplements our Privacy Policy and provides disclosures required by laws in states such as California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia.

This Notice is designed to supplement our Privacy Policy to ensure compliance with state-specific laws and applies to the collection, use, and sharing of your Personal Information through our websites, mobile applications, and other online or offline services (collectively, the “Services”).

For California residents, this also serves as our California Notice at Collection.

The definition of “Personal Information” may vary by state law. Generally, it refers to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

9.1. Categories of Personal Information We Collect and For What Purposes

The table below outlines the categories of Personal Information we collect, along with the purposes of such collection. For more details, refer to other sections of our Privacy Policy.

Examples of Personal Information

Name, email address.

To provide and maintain our Services, including account creation, authentication, and access management.
To serve ads and evaluate their performance.
To communicate with users, including customer support, service updates, and promotional offers.

Sensitive Information

When we process sensitive personal information (as defined by State Privacy Laws), such as account login credentials or credentials allowing access to an account, we do so only for legally permitted purposes and do not use such data to infer characteristics about you.

To provide and maintain our Services, including account creation, authentication, and access management.
To secure your account.

Commercial Information

Purchase history
Content provided during your use of the Service
Any information you may share during conversations with our support agents, including your feedback, complaints, etc.

To provide and maintain our Services, including account creation, authentication, and access management.
To improve user experience through personalized content, recommendations, and service customization.
To serve ads and evaluate their performance.
To process payments, subscriptions, and transactions
To conduct analytics and research for product development and service enhancements.

GeolocationInternet protocol (IP) address, country, and/or region.

To provide and maintain our Services, including account creation, authentication, and access management.
To improve user experience through personalized content, recommendations, and service customization.

Internet or other electronic network activity informationInformation regarding a consumer’s interaction with an internet website, application, or advertisement (Usage Data).

To improve user experience through personalized content, recommendations, and service customization.
To serve ads and evaluate their performance.
To process payments, subscriptions, and transactions.
To conduct analytics and research for product development and service enhancements.

Inferences drawn from any of the above information categories

We may collect data and draw inferences based on that data; however, these inferences are used solely to determine which features you use more or less and are not used to deduce other specific personal characteristics.

To improve user experience through personalized content, recommendations, and service customization.

For additional details on the purposes of processing and third parties with whom data is shared for each specific purpose, please refer to Section 3 of this Privacy Policy.

We may also process de-identified data, ensuring it cannot reasonably be linked back to you. We commit to maintaining and using de-identified data responsibly and will not attempt to re-identify such data unless required to validate our de-identification measures.

9.2. What Personal Information We Share

Certain state privacy laws, such as those in California, require us to disclose the categories of Personal Information that we have shared with third parties for business purposes over the past 12 months. During this period, we have disclosed all categories of Personal Information outlined in the “Categories of Personal Information We Collect” section for business purposes. For example, we may share IP addresses and device identifiers with service providers that assist us with crash monitoring and reporting.

Some U.S. states grant residents the right to opt out of sharing their Personal Information with third parties in exchange for valuable consideration (which may be classified as a “sale” or “share” under state privacy laws, even if no monetary transaction occurs). If you reside in one of these states and would like to limit the disclosure of your Personal Information to third parties for advertising or marketing purposes, please refer to Section 9.4. below.

For details regarding the categories of third parties with whom we share Personal Information, please refer to Section 3 and Section 5 of this Privacy Policy.

9.3. Your Privacy Rights Under State Laws

Certain U.S. state privacy laws grant residents specific rights regarding their personal information. If you reside in a state with such laws, you may have the following rights:

Your Right

Right to Know

You may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for business purposes in the 12 months preceding your request.

Right to Access

You have the right to request access to the specific pieces of personal information we have collected about you in the 12 months preceding your request.

Right to Delete

You have the right to request that we delete the personal information we have collected from you. We will use commercially reasonable efforts to fulfill your request, subject to applicable laws. However, we may be required to retain certain information for legitimate business purposes or as required by law.

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sales, Sharing, and Targeted Advertising

The “sale” or “sharing” of your personal information as defined under state privacy laws.
The use of your personal information for targeted advertising.

Right to Data Portability

You can request a copy of your personal data in a structured, portable format.

Right to Non-Discrimination

You have the right to exercise your privacy rights without fear of discrimination.

Right to Withdraw Consent

Where applicable, you have the right to withdraw your consent for data collection and sharing.

Right to Limit the Use of Sensitive Personal Information

Certain states provide the right to restrict how businesses use sensitive personal information. In order to opt out, please contact us at support@meteorrax.com with the subject line “Limit the Use of Sensitive Personal Information.” We will process such requests in accordance with applicable laws.

To exercise any of these rights, submit a request to our customer support team via email:

support@meteorrax.com

Verification

To ensure that we properly handle the requests you make regarding your rights, we are required to verify those requests. Depending on the type of request, this may include your email, date of subscription purchase, date of last activity, date of account creation, or some other Service-use data that will reasonably identify you as the owner of the account. We may also ask you for additional proof of identity, if necessary.

Right to Appeal

If we deny your request, you may have the right to appeal our decision. To do so, please contact us and explain your concerns. If you are dissatisfied with the result of the appeal, you may escalate the matter by contacting the Attorney General’s office in your state of residence.

Authorized Agents

If you are an authorized agent acting on behalf of a consumer, you may submit an opt-out, access, deletion, or correction request by contacting us. If you are making a request on behalf of a California resident, you may be required to submit proof of authorization, such as:

A valid power of attorney
Written permission signed by the consumer, along with identity verification from the consumer

California “Shine the Light” Law

California’s Shine the Light law gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties’ direct marketing purposes.

To obtain this information from us, please send an email message to support@meteorrax.com, which includes “Request for California Privacy Information” on the subject line and your state of residence and email address in the body of your message. If you are a California resident, we will provide the requested information to you at your email address in response.

Retention of Personal Information

We retain the categories of personal information listed above as reasonably necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law. In many situations, we must retain all or a portion of your personal information to comply with legal obligations, resolve disputes, enforce our agreements, protect against fraudulent, deceptive, or illegal activity, or for another of our business purposes.

9.4. Sales, Sharing, and Targeted Advertising

Privacy laws in some U.S. states broadly define the term “sale” to include sharing of information via cookies, pixels, and similar tracking technologies for certain targeted advertising activities. We do not sell Personal Information for monetary compensation. However, when you visit our websites, we and our advertising partners may collect device data and behavioral insights through tracking technologies, which could be interpreted as a “sale” or “sharing” under state laws, even if no money is exchanged.

We do not knowingly engage in sales, sharing, or targeted advertising using the personal information of individuals under 18.

More information about our data-sharing practices is available in the table below.

Category of Personal Information Disclosed

Category of Third-Party Recipient

Identifiers (such as pseudonymous cookie IDs, IP address, or if you have an account, a hashed version of your email address).
Internet or other electronic network activity information (such as links you click or pages you visit on our website or your interactions with the Service).
Commercial information (such as whether you bought a subscription).

Advertising networks.
Social networks.

Opt-Out Rights support@meteorrax.com

You may opt out of sales, sharing, or targeted advertising by contacting us at

Your opt-out settings apply per device and browser. If you switch devices, clear cookies, or use a different browser, you may need to reapply your opt-out settings.

10. DATA RETENTION

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth (including providing the Service to you, complying with our legal obligations, and enforcing the Terms of Use and our other agreements). For example, to prevent abuse of trials, introductory offers, or discounts, we will retain records that you have previously initiated such trials as long as these offers remain available in our Service.

Please note that personal information may be retained for longer if it becomes the subject of a legal claim or is somehow relevant for litigation or other proceedings.

11. CONTACT US

You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data, please contact us at support@meteorrax.com

Effective as of: May 2025